Policies
Everything in one place: how we handle your data, the conditions of our transportation services, how cancellations work and which cookies this site uses.
Privacy Policy
DomiGO Transfers ("DomiGO", "we") provides private transfers and tourist transportation in the Dominican Republic. This policy explains what personal data we collect, how we use it and what your rights are, in accordance with Dominican Law No. 172-13 on the Protection of Personal Data.
Data we collect. Only what we need to quote and provide the service: name, phone or WhatsApp number, email (if you give it to us), flight number, airport, hotel or pickup address and destination, dates and times, number of passengers, luggage and special needs (for example, child seats). This site has no forms that store your data: when you book, the details are sent through WhatsApp, which is also governed by WhatsApp's (Meta's) terms and privacy policy.
How we use it.
- To answer your questions, send quotes and confirm your booking.
- To coordinate the pickup with the assigned driver and keep you updated on the day of service (for example, if your flight is delayed).
- To handle payments, changes, cancellations and claims.
- To meet legal, accounting and tax obligations.
- To send you news or offers only if you consent; you can withdraw consent at any time.
Who we share it with. Only with the driver or transportation partner who carries out your transfer, with providers that help us operate (messaging, web hosting, payments) and with authorities when required by law. We never sell or rent your data.
How long we keep it. For as long as the business relationship lasts and, afterwards, for the time needed to handle claims or meet legal obligations. It is then deleted or anonymized.
Your rights. You can request access to, correction or deletion of your data, object to its processing or withdraw your consent by messaging us on WhatsApp at +1 829 923-5228. We will reply within a reasonable time.
Security. We apply reasonable technical and organizational measures to protect your data against unauthorized access, loss or alteration. No system is 100% infallible, but we work to reduce the risks.
Minors. Bookings must be made by adults. Data about minors who travel is processed only to provide the service and at the request of their parent or guardian.
Changes. We may update this policy; the date of the latest version is shown at the top of this page.
Terms and Conditions
These terms govern the use of this website and the booking of DomiGO Transfers services. By requesting or confirming a booking, you accept these conditions.
Services. We provide private transfers to and from airports, hotels, resorts and destinations across the Dominican Republic, as well as tourist transportation and city tours, in vehicles suited to the size of your group.
Bookings. Requests are made through WhatsApp. A booking is confirmed only when we send you a written confirmation with the service, date, time, pickup point and price. Information on the site (routes, estimated times, vehicles) is for guidance only.
Prices and payment. The price is the one stated in your confirmation and includes the vehicle, driver, fuel and tolls for the agreed route, unless stated otherwise. We may ask for a deposit or full payment to secure the booking; the payment method and deadline are stated in the confirmation. Extra stops, additional waiting time or route changes may have an extra cost, which we will tell you about in advance.
Your responsibilities.
- Provide correct and complete details: name, flight number, date, time, address, number of passengers and luggage.
- Tell us in advance about oversized luggage, pets, child seats or mobility needs.
- Be at the pickup point at the agreed time. For airport arrivals we track your flight and wait up to 60 minutes after landing at no cost; for other pickups the included waiting time is 15 minutes.
- Follow safety rules: seat belts must be worn and smoking or drug use in the vehicle is not allowed. The driver may refuse service in the event of behavior that puts safety at risk.
- Be responsible for any damage a passenger causes to the vehicle intentionally or through negligence.
Our responsibility. We provide the service with drivers and vehicles in proper condition. We are not liable for delays or cancellations caused by events beyond our control (weather, unusual traffic, road closures, decisions by authorities, airline disruptions or other force majeure), although we will do our best to offer you an alternative. Please look after your personal belongings: we are not responsible for items left behind, but we will help you get them back.
Use of the site. The texts, logo and design of this site belong to DomiGO Transfers or its licensors. Destination photos are for illustration only.
Governing law. These terms are governed by the laws of the Dominican Republic, including Consumer Protection Law No. 358-05. If you have a complaint, please message us first on WhatsApp at +1 829 923-5228 so we can find a solution.
Cancellation Policy
We know travel plans change. These are the conditions for changing or cancelling a confirmed booking:
- More than 24 hours before the pickup time: free cancellation and a 100% refund of the amount paid.
- Less than 24 hours before: the deposit paid is non-refundable.
- No-show at the pickup point without notice (after the included waiting time): no refund.
Changes. You can change the date, time or pickup point free of charge more than 24 hours in advance, subject to availability. If the change alters the route or vehicle type, the price will be adjusted.
Flight delays. If your flight is delayed, we adjust the pickup at no extra cost. If your flight is cancelled, let us know as soon as possible and we will reschedule the transfer without penalty.
Cancellation by DomiGO. If we cannot provide the service for reasons on our side, we will offer you an alternative vehicle or a full refund.
How to cancel. Message us on WhatsApp at +1 829 923-5228 with your name and booking details. The time of your message counts as the time of cancellation.
Refunds. Refunds are made to the original payment method, usually within 10 business days. The time it takes to appear may vary depending on your bank or payment platform.